Return & Refund Policy

Last updated: June 2026

Your satisfaction is important to us. This Return & Refund Policy explains your rights and our procedures regarding returns, refunds, and defective products in accordance with applicable European Union and Slovenian consumer protection laws.

1. Right of Withdrawal

If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after you, or a third party indicated by you (other than the carrier), takes possession of the goods.

To exercise your right of withdrawal, you must notify us of your decision by email before the withdrawal period expires.

Email: info@sartiajewelry.com

After notifying us, you must return the goods without undue delay and no later than 14 days from the day you informed us of your decision.

2. Return Conditions

Returned items must be sent back in their original condition.

You may inspect the product as you would in a physical store. However, if the product has been handled beyond what is necessary to establish its nature, characteristics, and functioning, you may be liable for any diminished value.

Where permitted by applicable law, any reduction in value resulting from excessive handling may be deducted from the refund.

3. Return Shipping Costs

Unless otherwise agreed or required by law, the customer is responsible for the direct cost of returning the goods.

We recommend using a tracked shipping service, as you remain responsible for the goods until they are received by us.

4. Refunds

Once we receive the returned goods, or proof that they have been sent back (whichever occurs first), we will process your refund without undue delay and no later than 14 days.

Refunds will be issued using the same payment method used for the original purchase unless you expressly agree otherwise.

If you selected a delivery method that is more expensive than our standard shipping option, we are not required to reimburse the additional delivery costs.

5. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply where excluded under applicable law, including but not limited to:

• goods made to the consumer's specifications or clearly personalized;

• sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery;

• other goods exempt under applicable consumer legislation.

6. Faulty or Non-Conforming Products

If the goods you receive are defective, damaged upon delivery, or otherwise do not conform to the sales contract, you are entitled to the remedies provided under applicable consumer protection legislation.

Depending on the circumstances, these remedies may include:

• repair;

• replacement;

• a proportionate price reduction; or

• termination of the contract with a refund.

If you believe your product is faulty, please contact us as soon as reasonably possible at:

Email: info@sartiajewelry.com

To help us assess the issue promptly, please include your order number, a description of the problem, and photographs where possible.

7. Statutory Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights granted to consumers under applicable European Union or Slovenian consumer protection laws.

8. Contact

For any questions regarding returns, refunds, or defective products, please contact us:

SARTIA JEWELRY

Email: info@sartiajewelry.com